We are committed to dealing fairly with our clients firstly to give you accurate information in our brochures and on our websites,so that you can select the holiday which suits your requirements; and secondly once you have booked, to do our upmost to make sure that the holiday you have selected is the holiday you get.

 

Transpacific Holiday is a trading name of Target Marketing. We are members of The Association of British Travel Agents (ABTA) and as such we adhere to ABTA's Code of Conduct for Tour Operators which lays down standards for our dealings with you. We give this guarantee to you: if in any respect any of the terms of our agreement with you fall short of the requirements of ABTA's Code of Conduct for Tour Operators we will apply the Code of Conduct and will accept ABTA's ruling on the matter.

 

For your benefit as well as ours, we need to set out the basic terms of your agreement with us so that you will know what our obligations are to you and equally what your obligations are to us. These terms are set out below and we would ask you to read them carefully.

 

Who Are We:

Your agreement will be with Target Marketing Ltd Transpacific Holidays. We hold Air Travel Organiser's Licence (ATOL) No 4822. This licence is issued by the Civil Aviation Authority and means that your fully inclusive holiday arrangements are financially secure. for accommodation only bookings we act as the agent of the hotel/resort and the payment is not covered by out ATOL protection.

 

Your Holiday Agreement:

The agreement between us will come into effect when we confirm your holiday by our invoice/confirmation and you have paid the required non refundable deposit as details. At this point we are both committed. In either case, you should check what has been confirmed carefully, since what is set out in the confirmation is what we agree to supply.

 

Your Obligation To Us:

Making Your Boooking:

You will be required to complete and sign the ABTA booking form held by your travel agent and pay our standard deposit of £300 per person, plus any additional payments that may be required to secure special airline flight prices and required deposit for accommodation or cruises, which will be detailed at the time of your booking enquiry - If you are booking less than 8 weeks before your departure date, you will be required to pay the full cost of your holiday immediately. Deposit and balance payments for clients including a cruise in their itinerary will be different. Full details will be advised at the time of booking.

 

Payment:

If you have only paid a deposit when booking, you agree to pay the balance of the price of your holiday 8 weeks before your departure date. It is very important that you make all payments on time because if, either the deposit, or the balance, is not paid when due, we may cancel your holiday (see "cancellation" below) and you may then become liable to pay cancellation charges.

 

Cancellation:

If you wish to cancel your holiday after your booking you must tell us in writing. Your letter (which we recommend should be sent by recorded delivery post) can be sent either direct to our London office or to your travel agent, but please note that cancellation will only be made on the date we receive your letter or are notified of its receipt by your travel agent. Cancellation verbally will not be accepted.

 

IN ADDITION, IF YOU DO NOT MAKE ANY PAYMENT AS AND WHEN IT IS DUE (SEE "PAYMENT" ABOVE) WE RESERVE THE RIGHT TO CANCEL YOUR HOLIDAY AT ANY TIME AFTER THE DUE DATE FOR PAYMENT HAS PASSED. If either you or we cancel your holiday, you agree to pay us a cancellation charge to cover costs we will have already incurred and the risk that we might not be able to resell your holiday. This cancellation charge will be based on the cost of your holiday and will increase the nearer to your departure date that cancellation is made due to the increased risk involved. Cancellation charges will be on the following scale:- Special cancellation terms apply to cruise costs which will be advised at the time of quotation.

 

NOTE: Because insurance company accepts risk from the date we notify them that you have reserved insurance, you cannot cancel any insurance cover you have taken from this brochure, and insurance premiums remain payable in full and are not to be taken into account in the total holiday price for the purpose of calculating cancellation charges.

 

Terms And Conditions Of Carriage:

If any part of your holiday includes international carriage by air or sea this part of your holiday will be subject the terms and conditions of the airline or shipping company. This is because carriage by these means is subject to international agreements between countries. We can provide you with a copy of these conditions on request and as part of your agreement with us you agree to be bound by them.

 

Complaints:

If you have a complaint whilst on holiday about any service or accommodation you must tell our local representative or agent immediately. He/she will try to solve the problem on the spot and in the majority of cases will be able to do so. If not, you should call our UK Office or Chief Executive as detailed in your Travels Documents. If, after your return home you are still not satisfied you must write to our Customer Relations Department at our Head Office and ensure that your letter is received there within 28 days from your return date. Please quote your holiday booking reference number and enclose a copy of the Holiday Report Form. We impose this time limit for complaints for your benefit as well as ours: it enables us to investigate complaints while memories are still fresh, so that apart from dealing with your own complaint we can also take corrective action to avoid other clients being inconvenienced. We also think that if you have a complaint you will want to tell us immediately. For these reasons we will not be under any obligation to accept any complaint or claim which is made outside the above period, or which has not previously been reported to our representative during your holiday.

 

These Are Our Obligations To You:

Booking Confirmation:

If your travel agent has made your booking by viewdata you will receive confirmation immediately (subject to availability) via the travel agent's terminal. In any event, and in the case of any method of booking, we will promptly send you a printed invoice and confirmation. This will set out exactly what you have booked and what we agree to provide. Please check it carefully and notify your travel agent or ourselves immediately if anything is wrong.

 

HOLIDAY PRICE: The price of your holiday is the price quoted at the time you make your reservation. To protect that price against possible air fare increases or currency surcharges, you should make full payment to TRANSPACIFIC HOLIDAYS as soon as possible. This will, once full payment has been received, guarantee you against any cost increases for your holiday.

 

If TRANSPACIFIC should be required to levy surcharges and at the time we have not received your full payment then TRANSPACIFIC will absorb any surcharges up to 2% of the value of your holiday, any excess surcharges will be levied up to a maximum of 5% of the holiday value. (Any increases in Government imposed taxes/charges are not covered by this guarantee). All prices other than scheduled service airfares are based on the rates of exchange as published in the Financial Times.
The flight arrangements are based on scheduled airlines, and are subject to airline imposed fare increases which can be applied for many reasons other than fuel or currency price variations, so to protect the cost of your holiday we strongly recommend that you pay in full at the time of booking.

 

TICKETS AND HOLIDAY DOCUMENTS: If you make all payments on time (please see above) we will make sure that you are sent your tickets and other documents in good time before your departure date. If there is not sufficient time to do this we will make special arrangements for you to be able to collect them from the airport before departure.

 

CHANGES: We will willingly accept any changes to your holiday booking (subject to the availability of your requirements) provided that you do not wish to change the number of persons in your party, and that you request the change more than six weeks before your departure date. For any such change, there will be an administration charge of £30 per booking plus any additional holiday costs appropriate to the new arrangements.

 

A revised invoice/confirmation will be sent to you after the change has been agreed.
Should you wish to change the number of persons in your party, we will accept the change if it possible to do so, in which case the charges shown above will apply. (Please note that if you reduce the number of persons in your party, an under-occupancy supplement may become payable - see the price panel applicable to your accommodation). However, as these changes will depend on the availability of flights and accommodation we must reserve the right to refuse them.

 

Because this brochure is printed many months in advance of the holidays offered and the details in it are based on information available at that time, you may find when you book that minor changes have been made to the published details - possibly flight times or accommodation details. We will give you full details of the holiday you have booked in our invoice/confirmation. Your travel agent can tell you prior to booking if any such changes have been made. Once we have confirmed your booking we will inform you of any material changes to your holiday as soon as they become known to us. If we notify you of any such change (except changes to flight time of less than 24 hours, a change of airline, a change of routing or aircraft type) we will offer you the following alternatives:-
(i) To accept the change-which will ensure will not effect the general quality of your holiday.
(ii) To select another holiday (subject to availability and adjustment of the price accordingly).
(iii) To cancel your holiday and receive a full refund of all monies paid.

 

Scale Of Compensation:

MORE THAN 8 WEEKS PRIOR: NIL
8-5 WEEKS PRIOR: £20
4-3 WEEKS PRIOR: £40
1 WEEKS OR LESS: £100

 

NOTE: We will not be under any obligation to pay any compensation where any charge to or cancellation of your holiday is caused by "force majeure" circumstances (ie: circumstances outside our control namely: war or threat of war; riots; civil strife; industrial dispute; previously unknown building works to your chosen hotel/apartment; airline grounding or re-scheduling; terrorist activity; natural or nuclear disasters; fire or adverse weather conditions). In these circumstances you may choose alternatives (i), (ii) or (iii) above only.

 

Practical And Financial Assistance:

If you or any member of your party should suffer some mishap while on holiday resulting in injury, illness or death, this should obviously be reported to our representative immediately. We are well aware of how stressful and expensive these fortunately rare occurrences can be, and we therefore make this promise: in such circumstances our representative and other staff will give all available practical assistance (such as directing you to local doctors, hospitals etc., finding alternative accommodation and flights, notifying relatives in the U.K.) and in addition we will provide financial assistance (to be repaid upon your return to the U.K.) up to a maximum of £2000 per party to cover any immediate expense which you are unable to meet from your own resources, this is in addition to, and not instead of, any benefits to which you might become entitled under any holiday insurance you have taken out.

 

Our Liability:

We accept full responsibility for the quality of your holiday as confirmed to you and if you have a justified complaint (whether it's our fault or not) and have followed the procedure in "complaints" above we will pay you reasonable compensation. In the rare event of any negligence on the part of our staff, agents, suppliers or their employees result in the illness, injury or death of you or any member of your party we accept full liability. The latter only excepts airlines or carriers by sea (in the case of cruises) who are subject to international conventions which govern liability (see "Conditions of Carriage" above).

 

Other Terms Of Our Agreement:

If you have followed the procedure outlined in "Complaints" above, we undertake to deal with any complaint you may have promptly and fairly. However, it may be that in exceptional circumstances we will be unable to reach agreement and in this event your claim may, if you so wish, be referred to arbitration under a special scheme which has been devised by ABTA but is administered quite independently by the Chartered Institute of Arbitrators. This scheme (details of which will be supplied on request) provides for a simple and inexpensive method of resolving disputes by arbitration on the documents alone, with restricted liability on the clients for costs. The scheme is now available, however, for claims greater than £1500 per person and £7500 per booking form. Neither is it available for claims which are solely or mainly in respect of physical injury or illness or the effects of such injury or illness. The rules of the scheme require that the application for arbitration must be made within 9 months of the date of your return from holiday, but in special circumstances it may still be offered outside this period.

 

Holiday Insurance:

We do insist that you are covered by holiday insurance from the date when we confirm your holiday booking. We recommend the insurance we offer (available on request) is adequate for normal requirements. However, if you do not accept our insurance you must arrange at or the time of booking insurance offering cover equal to or better than our insurance under all sections and must state the name of any alternative insurers on your booking form.

 

What's Included In Your Holiday Price:

The basic cost of your holiday includes:
1. Flight from U.K. airport to resort airport and return.
2. Accommodation and meal arrangements specified in our confirmation.
3. The services of our local representatives and agents for advice and assistance.

 

What's Not Included:

1. Holiday insurance (which you must have - (see Travel Insurance)).
2 Any charge made by hotels or apartments for the use of facilities and equipment (e.g. sunbeds, sports facilities etc.) other than outdoor swimming pools.
3. The provision of cots or pushchairs.
4. Any excursions unless specified in the brochure as being included in the price of the holiday.
5. Any additional food, drinks or other items you may purchase at your accommodation.
6 Any tips or gratuities and any other item of a personal nature not specified in the brochure description.

 

At the date of publication of this brochure the flights mentioned in it had been planned but not licensed. We therefore accept bookings on those flights subject to the grant of licences by the appropriate Civil Aviation Authorities to whom application has been made.
The flight timings shown in this brochure are for guidance only and are subject to confirmation and alteration. You are advised that you must adhere to the timings advised to you in the final documentation provided to you before departure. Flight times in this brochure and on all documentation are local times and you should bear this in mind when looking at journey times.

 

Passports And Visas:

A 10 year British Passport is required. If you are not a British Passport holder, you may require a Visa for other countries and also for return to the U.K. A valid full UK passport is required by all UK citizens for travel to the USA. You can obtain your passport from: The London Passport Office, 70 Petty France, London SW1H 9HD. NOTE: All children over 16 years of age need their own passport and cannot travel on their parents passports and all unaccompanied children of any age if travelling without parents. If you are in any doubt about your Passport/Visa requirements, please enquire at your ABTA travel agents. We cannot accept responsibility for you travel arrangements if you do not have the correct travel documents.

 

Health:

Although no inoculation certificates are required for entry to any of the countries mentioned in this brochure, we advise you to consult your own family doctor in good time before your departure as to which inoculations the Department of Health consider necessary for specific areas. In addition, there are two leaflets which you may find helpful in connection with health while travelling. They are leaflets SA40 and SA41 (Travellers' Guide to Health) and they are available either from your ABTA travel agent or from the Department of Health.

 

Overseas Holidays - What To Expect:

One of the attractions of holidaying overseas is to see something of the culture and way of life that is different to what we are used to at home. You should not therefore expect things to be the same as in Britain - invariably this is not so. In other countries - some of which have only become accustomed to an influx of foreign tourists in recent years - the locals tend to be more relaxed in their approach to life, and this usually means taking their time over things. Also because of rapid development in some resorts the development of the infrastructure (roads, power supplies, water supplies etc.) has not kept pace with the demands of tourism. Of course, in the more sophisticated resorts of Spain and America for instance, you will often find all the facilities you are used to at home, but elsewhere things may be a good deal simpler. You may experience problems with plumbing or drainage or inconveniences like a broken door handle, or missing light bulbs. Standards of furnishings or electrical fittings may be more basic. It is also worth remembering that on a holiday where the absence of rain rates high on your list of priorities, water shortages can sometimes be unavoidable - indeed even in the largest hotels if everyone decides to shower or bath at the same time, hot water may run short. Don't get annoyed if these things occur. If it is something that can be rectified just report it to the person in charge of your accommodation and it will be fixed - eventually! If you have real difficulty report it to our representative or agent. They will be glad to do what they can to assist.

 

Food overseas can also be a little different to what you're used to. You may encounter unusual dishes, but try it - you might like it. Food is a very subjective matter and often hotel menus are designed to please the greatest number of people. However, most resorts do have restaurants and snack bars where British style dishes can be bought if you prefer it.

 

Another factor of life overseas that can alarm British visitors is the number and variety of insects. They are prolific in some countries and little can be done about them, except regular control measure, to keep them out of accommodation.

 

Finally, a word about noise and building works. In this brochure we have tried to indicate for each resort whether we consider it to be noisy or peaceful. Of course, which you prefer will depend upon the sort of holiday you are looking for. You may consider that being in the centre of town, near to all the shops, bars, discos and other entertainments is your ideal. Alternatively, you may consider such things horrific and want a peaceful holiday. The choice is yours. More information about the resorts featured in this brochure is available from your ABTA travel agent or from us, but remember check before you book.

 

On the same subject, it is unfortunately a fact of life that with the increase in tourism, as hitherto remote destinations come within the range of ordinary tourist, rapid development takes place and even in the older established holiday resorts every spare piece of land is eagerly sought for development. It is difficult to find anywhere where building works of some kind are not going on. All we can say is that we have no control of this, but if, after you have booked, we find out about any building works going on near to your accommodation, and which we think will affect the enjoyment of your holiday, we will notify you. If we think that any such work will seriously affect your holiday we will notify you and give you the opportunity to transfer to an alternative holiday, or cancel without any penalty.

 

Our Brochure Descriptions:

The descriptions of resorts and particularly of hotels, apartments etc. on this site or in our brochure have been complied as a result of inspection by our staff, and we have taken all reasonable care to ensure accuracy. In using the word "hotel" we do not distinguish between other local classifications, such as "hostal","Aparthotel", "Estalagem", "Pension", "Taverna" etc. We describe all such accommodation as hotels. For self catering accommodation, usually the description will give you a good idea what to expect, but some further explanation might be helpful:

 

Apartments: All villas and apartments are provided with towels, bed linen, crockery, cutlery, cooking utensils, lighting, heating and hot water unless stated otherwise. Please remember however that while your basic requirements will be provided, not everything you are used to at home will be provided. For instance large bath and beach towels are not usually provided and we suggest that you take these with you. Cooking facilities are as described for the individual accommodation.

 

Kitchenette: Refers to a small kitchen alcove which may be separated from the living/dining area by a breakfast bar.

 

In our accommodation descriptions, in addition to stating the official classification of accommodation (where available), we also give it our own flower rating. This is our personal assessment of the accommodation and facilities which we have made, which takes into account things which may not affect the official classification, and is based upon general standards in the Country concerned. Official classifications vary, and in some areas do not exist, and we therefore hope that our rating will help you in making your choice.

 

In the case of night flights your room may either be booked for the previous day to ensure that you have immediate access when you arrive - in which case you will be required to vacate your room by 12 noon on the last day of your holiday; alternatively your room may be booked until the evening of your departure in which case there may be a short delay on you arrival before you have access to your room. However, where possible, and this is usually the case in low season, a room will be made available for changing and storing hand luggage when you have vacated your room by 12 noon. Sometimes managements may be able to allow you to keep your room, but they are entitled to make a charge if they wish.